Our Commitment
The Journey Counseling Services is committed to ensuring that our website is accessible to all individuals, including those with disabilities. We believe that everyone deserves equal access to information about mental health services and the ability to connect with our practice.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content more accessible to people with disabilities, including those with visual, auditory, physical, speech, cognitive, and neurological disabilities.
Accessibility Features
Our website includes the following accessibility features:
- Semantic HTML: We use proper heading structure and semantic elements to help screen readers navigate content
- Alternative Text: Images include descriptive alternative text for screen reader users
- Keyboard Navigation: All interactive elements can be accessed using a keyboard
- Responsive Design: Our website adapts to different screen sizes and zoom levels
- Color Contrast: We maintain sufficient color contrast ratios between text and background colors
- Clear Typography: We use readable fonts and appropriate text sizing
- Form Labels: All form fields include clear, associated labels
- Focus Indicators: Interactive elements display visible focus states for keyboard users
- ARIA Labels: We use ARIA attributes to improve screen reader compatibility where needed
Third-Party Content
Our website integrates with third-party services including SimplePractice for appointment booking and Google Analytics for website analytics. While we strive to select accessible third-party tools, we cannot guarantee the accessibility of external content or services. We encourage you to contact us if you experience difficulties with any integrated features.
AI Chatbot Accessibility
Our AI chatbot assistant is designed to be accessible:
- The chat window can be opened and closed using keyboard controls
- Messages are compatible with screen readers
- The interface includes appropriate ARIA labels
- If you have difficulty using the chatbot, please contact us directly by phone or email
Known Limitations
Despite our best efforts to ensure accessibility, some limitations may exist:
- Some older PDF documents may not be fully accessible
- Third-party embedded content may have varying levels of accessibility
- Decorative script fonts used for visual styling may not be optimally readable for all users
We are actively working to address these limitations and improve the accessibility of our website.
Browser and Assistive Technology Compatibility
Our website is designed to be compatible with:
- Modern web browsers (Chrome, Firefox, Safari, Edge)
- Screen readers (NVDA, JAWS, VoiceOver)
- Screen magnification software
- Speech recognition software
- Keyboard-only navigation
Alternative Access
If you are unable to access any content or use any features on our website due to a disability, we are here to help. Please contact us and we will:
- Provide the information you need in an alternative format
- Assist you with scheduling appointments over the phone
- Answer any questions about our services
- Address your accessibility concerns
Feedback
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:
When reporting an accessibility issue, please include:
- The web address (URL) of the content
- A description of the problem you encountered
- The browser and assistive technology you were using (if applicable)
- Your contact information so we can follow up
Continuous Improvement
We are committed to continuously improving the accessibility of our website. We regularly review our site for accessibility issues and work to address them promptly. This statement will be updated as we make improvements and enhancements.